Privacy and Cookies Policy


This policy (together with our Website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.


1. Who We Are


This website is owned by Gemma Hayward, an artist who is operating as a sole trader. If you have any questions regarding this policy or how your data is used then please contact us at or on 07789960641.  


2. Information Collected From You 


We collect your personal information that you submit to us during the purchase of our goods and services and/or which you provide on our contact form including: your name, address, email address, phone number, feedback offered in relation to services provided and any photographs you submit to us. 

We and/or our website provider acting on our behalf may also automatically collect: i) technical information including the internet protocol address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and ii) information about your visit, including the URL clickstream to through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages and methods used to browse away from the page.


We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).



3. How We Use Your Personal Information


We may use the personal information that we collect from you for: i) communication with you; (ii) providing our goods and services to you; iii) invoicing and completing payments; iv) bookkeeping; v) to notify you about changes to our goods and services; vi) to ensure that content on our website is presented in the most effective manner for you and for your computer; and vii) to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.


We may post and edit any feedback submitted by you. Feedback which may be construed as sensitive will not be posted online without permission.


We reserve the right to display examples of portrait artwork sold to you on this and, occasionally, other carefully selected art related websites. Photographs may be posted online unless the client expresses a preference to the contrary.


Marketing. We will not use your personal information for marketing purposes unless you have expressly consented to receive such marketing.


Retention. We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for, including where we need to comply with legal obligations.


4. Cookies


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.


A cookie is a small file of letters and numbers that we store on your browser or

the hard drive of your computer if you agree. 


Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:


Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.


Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.


Functionality cookies. These are used to recognise you when you return to our

website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. 


The specific cookies that we collect and/or our website provider collects on our behalf include:

  • svSession, permanent, creates activities and BI

  • hs, session, used for security

  • incap_ses_${Proxy-ID}_${Site-ID}, session, used for security

  • incap_visid_${Proxy-ID}_${Site-ID}, session, used for security

  • nlbi_{ID}, persistent cookie, security

  • XSRF-TOKEN, persistent cookie, security

  • smSession, lasts two weeks, used to identify logged in site members

We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely

to be analytical/performance cookies or targeting cookies.


You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

5. Disclosure of Information


We may share your information with selected third parties including: i) our third party suppliers, including our website provider; and ii) analytics and search engine providers that assist us in the improvement and optimisation of our website.


We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or Terms of Sale and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

It may also be processed by one of our suppliers. Such supplier maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 


Unfortunately, the transmission of information via the internet is not completely

secure. Although we will do our best to protect your personal data, we cannot

guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


6. Your Rights


By law you have the right to:


  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it. 

  • Request access to your personal information (also known as a subject access request). 

  • Request personal information that we hold about you is corrected if we have any incomplete or inaccurate information.

  • Request erasure of your personal information. However, the right to erasure is not an absolute right and it may be that it is necessary for us to continue to process your personal information for a number of lawful and legitimate reasons.

  • Request the restriction of processing of your personal information.

  • Request transfer of your personal information in an electronic and structured form to you or to another party. 

  • Withdraw your consent for a specific purpose of processing.

If you want to exercise any of these rights then please contact us at



7. Changes


We may modify any part of this website, including this Privacy and Cookies Policy and any document referred to in it, without prior notice.


8. Contact us 


To contact us, please email


Alternatively, you can also contact the Information Commissioner if you have a complaint about our processing of your personal data:


The Office of the Information Commissioner

Wycliffe House

Water Lane




9. Miscellaneous


If any part of this Privacy and Cookies Policy is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Privacy and Cookies Policy which shall continue to be valid and enforceable to the fullest extent permitted by law.


This Privacy and Cookies Policy, its subject matter and its formation (and any non-contractual disputes or claims are governed by English law and we both agree to submit to the exclusive jurisdiction of the courts of England and Wales.